Social Media

Understanding the customer ...

Not understanding the customer... 


In reality, all business owners (most of the people that Minh has come into contact with) when starting up, never really care about this issue. At best, they only have a superficial understanding of it.


For example, if you sell fashion clothes, then customers like beautiful, unique, and stylish clothes, that's all you need to know. You will order some trendy items to sell and then just stock up on inventory.


Many people fall into this trap, so if you are new to this and see yourself in this article, then sit down and have a piece of cake and a cup of tea.


Seeing something hot and thinking that many customers will like it --> buy it

Seeing someone else selling well and thinking that you can sell it too --> buy it

Seeing the whole community going crazy for it (like masks recently) --> buy it

Having too much money and not knowing what to do with it, so buying things to sell for fun --> buy it

Hearing friends say that a product is good, so buying it together to sell --> buy it

....

Buying until dead...

And certainly, you cannot succeed because you simply do not understand why you are doing this, just for money...


First, understand yourself


This is an important issue that Minh wants to emphasize because if you start a business blindly, the failure rate is very high. Before starting a business, you need to determine the following factors:

Do you like this job: Do you do this job for the money, or do you still enjoy it when you are struggling with it?

For example, if someone asks Minh to sell things, Minh can do it well, but Minh does it for the money. On the other hand, when Minh writes articles, Minh really enjoys it and can forget about exhaustion (but still needs money).

Is this job suitable for you: Some people sacrifice their careers for a job they love and it takes them 10 years to succeed with it... that's okay.

But there are jobs that are "really suitable for you" and you can succeed in just 2-3 years.

Entrepreneurship can inherit everything we have prepared in the past: This is more about "working with depth". Minh will probably have a separate talk about it. But in short, starting a business must inherit:

Your previous skills and knowledge
The platforms you have built (including relationships)
Your advantages
For example, a man works in accounting and has a strong passion for sneakers. He buys sneakers all day, talks about sneakers with his colleagues, advises friends on how to wash their sneakers... -> He opens a sneaker store:

He loves sneakers, he buys a lot of sneakers, and he has a source to get sneakers.
His colleagues, friends, family, and relationships will be his first customers.
The community he shares and interacts with will be the next customers.
All knowledge about sneakers helps him with inbound marketing.
He does what he likes -> he can work hard day and night.
It's not certain that he will succeed, but at least his success rate is much higher than that of an accountant who knows nothing about sneakers and sells sneakers. Understand yourself, whether you like it or not, whether you can withstand hunger, and then start.


Understanding the product is the fastest way to sell

Taking the example of the shoe sales mentioned above, once you have the passion, interest, and sufficient supply source, what do we need to prepare next? That is to have a deep understanding of the product. Understanding the product deeply does not mean going into too much detail about the materials, fabrics, etc. (although it's good to know this).

Rather, we need to have knowledge revolving around what we sell. For example, if we sell sneakers, we need to know:

Different types of shoes
Shoe trends
Different types of shoe fabrics
Ways to wash shoes
Accessories for shoes (clothing to match the shoes, brushes for shoes, etc.)
Shoe trends in different countries
Common shoe colors
Different types of shoe heights, auctions, etc.


To be more accurate, we must have enough knowledge to SATISFY CUSTOMER CURIOSITY. Humans have two characteristics that if marketers know how to exploit them, they will achieve great results: "New wind" (which I will analyze later) and the second is "curiosity about information."

People are always curious about information related to something they are about to buy, intend to buy, like to buy, want to own, etc.

If you have bought a pair of high heels, surely you cannot resist information such as how to prevent the heels from breaking, tips to keep high heels from wearing out, how to make high heels look more fashionable, what outfit matches high heels, and so on.

People always want to know more information to look intelligent, knowledgeable, or better than others.... That's why inbound marketing can develop, and information is something that is easy to share.

Have you ever known a secret that you can keep for a lifetime? The information you share will have people tag their friends, share on their wall, or talk about you to someone else—-> SUCCESS.

BOTTOM LINE: you must deeply understand the information related to the product and be CREATIVE to make effective inbound marketing.

Finally, we must understand customer behavior. This is crucial because customer behavior is a multivariable function, and these variables change based on time, weather, timing, etc. So we must be flexible and keep up with the times. The things we need to pay attention to are:

The general market situation - this is the most important because on the market, there are hundreds of people selling the same thing as us, and each one has reached tens of thousands of people, and they are the ones educating our customers for us. If we go against them, we are going down a separate path, and that path will be extremely costly. So instead of doing A, we will do A++ and surpass them - customers will come to us (a blitz strategy).

Customer trends - sometimes, our competitors may not be doing things well, and our customers may not necessarily like A++. So we need to know our customers better by looking at as many related posts as possible to find out: what types of posts customers will like, what types of posts they will comment on, what types of content will make users take action.


Trends in seasonal shopping

This is also important because we will choose the wrong time to start up if we're not careful.

For example, if we open a café or restaurant right before the rainy season, we're likely to fail. We need to know which season is the best for sales, and why.

Which month or week will sell the most, and why? What time of day should we post to get the best interaction, and why?

The final important thing is customer segmentation, based on Maslow's hierarchy of needs (for those who haven't seen it, you can look it up). We must determine if our product segment is suitable for our customer segment.

From the customer segment, we can analyze the factors that segment of customers need.

For example, if the segment is middle-class, they need things that are convenient, reasonably priced, discounts, and more support. Each segment is further divided into:

Segment by price: upper-middle, high-end...
Segment by style: classic, vintage, trendy...
Segment by demographics: male, female, old, young...

Once you understand the customer, the next step is to "CREATE VALUE FOR THE CUSTOMER."

This step is extremely important, without it there are no customers, and it is the topic of Minh's previous article on Inbound Marketing.

The next step is to deliver value, find a way to deliver value, reach customers... and then customers themselves will come to us.

The understanding of customers above is just a summary that Minh has learned in the process, it goes deeper but if it is all written in one article, perhaps people will not read it all or find it boring.

The segmentation of customer segments also depends on the product pushing strategy. I hope each article in the series will provide some knowledge for everyone to learn.

Settings
Theme Mode
Choose light or dark mode
Light
Dark
Auto




Translate
Need Help? Chat with us | Fast support.

My Cart

×


For you To-Do List
Add all 1kview Owned / Partnered services
Add new added services regularly, check on Service updates page
Keep contact with supporters on Chat on site or Telegram @kview_bot or Facebook page
Bookmark 1kview (press Ctrl + D, or use bookmark feature of browser) Share 1kview on Facebook
Toast Notifications
Notifications

29/03

Both ID630,130,873,872,270 opening, order accepting but may not really smooth yet, you can send orders normally



27/03

Social HR View ID630,130,873,872 temporarily disable to fix and upgrade some technical works, planned to open back today but taking longer days



24/03

Image

These 3 service IDs facing some load issue so we will update it and will be normal in next 2-3 days, you no need to do else as we will mention cancellation reason on new orders of it.



23/03

ID270 watchtime disabled, reason: Overload and traffic lacking. We will try to open ASAP



20/03

Service of the day:

1104 - [Own server] YOUTUBE SOCIAL FAST VIEWS HR + LIKE | Instant | Speed 2K-5K/day - $1.501 USD / 1000

1550 - [Own server] YOUTUBE SUBSCRIBERS | Faster | Speed 3K-4K/day | Higher User bases | 90 days guarantee ♻ - $2.926 USD / 1000



17/03

We found a Start count issue of ID1104, will fix it in 24-48 hours



15/03

New good service:

1550 - [Own server] YOUTUBE SUBSCRIBERS | Faster | Speed 3K-4K/day | Higher User bases | 90 days guarantee ♻ - $3.17

Start time: 0-1h
Refill period: 90 days
Speed as on service name
User base: 300K
Price already discounted automatically



06/03

News about Social HR View Social Referals:

- Service reopen
- Drop rate low or non drop from 3/6, we still see, but we worked to filter bad views and becoming fine, you can place orders normally
- ID1104 price back to ~1.5/K and be a cheap server with a little bit slower speed, but not much difference



03/03

We temporarily disabled Social HR Views and ID630 as of drop issue and solving current orders as well as apply changes

Will be open in few days as planned



02/03

Some Youtube view (real traffic) having drop problem (currently seen on 27,28/2 and 1/3), we will work to apply fix to make it perform properly soon, order can be refilled



26/02

ID1223 and 218 minimum changed to 300 to prevent wrong delivery for too small order and reduce load

ID270 maximum changed to 1000, since bigger single link order may have duplicate views and cause drop, so you can use multiple videos to order each 1000 to achieve 4000 at once as each video only need 8 minutes+ length



24/02

ID1216 to 1511 Youtube Comment High Quality Account real Looking With Avatars, Target 3 countries and AI Intelligent Supported, you can add API



23/02

Native Ads's speed may slower for few days as order flowing to us higher than normal (for cheaper IDs), it is due to the problem of market. We will balance the speed back



16/02

YouTube HR Views | Suggested source 50-70% | Have Revenue 0.7 - 0.8$ / K - Good and Favored by clients - ID1157

1502 - [Own server] ★3.2 YOUTUBE SOCIAL VIEWS / NATIVE ADS + LIKE | Min 100 | Speed 1K/day - $0.8265 USD / 1000 - Slow speed than normal Native Ads - Service open



07/02

- 604 Youtube View Watch time
Require video from 5 minutes, instead of 6 minutes before
Price decreased



04/02

918 - [Own server] ★4.1 SUPER FAST REAL ACTIVE USER PHONE YOUTUBE SUBSCRIBERS FROM APPLICATION USERS + ENGAGEMENTS | Speed 5K/day | Max 350K [𝗩𝗜𝗣 + 𝗛𝗤]

767 - [Own server] ★4.7 SUPER FAST REAL ACTIVE USER PHONE YOUTUBE SUBSCRIBERS FROM APPLICATION USERS + ENGAGEMENTS | Speed 3K/day | Max 350K [𝗩𝗜𝗣 + 𝗛𝗤]

431 - [Own server] ★4.8 YOUTUBE SUPER FAST REAL ACTIVE USER PHONE SUBSCRIBERS FROM APPLICATION USERS + ENGAGEMENTS | Speed 10K/day - For silver play button condition purpose [𝗩𝗜𝗣 + 𝗛𝗤]

Services re-enabled
For demand of big channels run many subscribers and fast speed, as before



31/01

Youtube Watch Time - Organic 🕐

New category and good quality services
Service IDs: 771,382,380



25/01

270 - [Own server] ★3.4 Youtube Watch time - video ≥8 minutes | 500-4000 hours/day - With many extra view (details in description) 🔥 - $23.275 USD / 1000

We upgraded system and need more orders, price decreased for Resellers



23/01

We removed hired fees for Paypal add fund which mean we will add full received amount for now



16/01

ID376 Min adjusted to 3000 ID270 Max adjusted to 2000

Reason: So as to manage orders better of 2 IDs



15/01

270 - [Own server] ★3.4 Youtube Watch time - video ≥8 minutes | 500-4000 hours/day - With many extra view (details in description) 🔥

1157 - [Own server] ★3.0 YOUTUBE SUGGESTED HR Views | Monetizable | May have high revenue | No or low drop

376 - [Partnered service] ★3.1 YOUTUBE SUGGESTED Views | 5K-20K/day | Start 0-1h

Service enabled, receiving orders



14/01

Services 1104,130,872,873,630 receiving orders back and works as before now



13/01

Services 1157,335,1104,130,872,873,630,431,918 disabled. Reason: Changes on our country policies so out of resources and we need a few time to adjust needed things for it, we will open when possible

206,239 keep opening and work but speed reduced a lot due to less resources

The opening HR views on site works, but not expected as good as the disabling ones above, speed is slower and not always same for all orders



11/01

Services 1157,335,1104,130,872,873,630,206,239 being cancel issue as resource lack caused by policies update, we will work to open it since are important services, but if unable soon, we need to temporarily disable. Will be clearified on Monday



10/01

The estimated issues of Social HR Views, No refill SEO Views and ID1157,270,335 is up to this week, we hope to fix technical tool issue before early next week and process orders again. Currently, we cancelling new orders of these services or may temporarily disable them, you no need to do anything alse



09/01

Youtube has some Algorithm change that effect some our Social HR Views, ID1157,270,335 methods so we doing some upgrade on it, estimated 24-48 hours (more for ID270) have cancelled orders on these services



30/12

1475 - [Own server] ★2.9 FACEBOOK PROFILE + PAGE FOLLOW | Worldwide | Speed 2K-10K/day ⛔ - $0.9595 USD / 1000

656 - [Partnered service] ★3.0 Twitter Follower | Less drop - $4.427 USD / 1000

Good services, admin choices



28/12

1475 [Own server] ★2.9 FACEBOOK PROFILE + PAGE FOLLOW | Worldwide | Speed 2K-10K/day ⛔

New Worldwide Facebook followers developed by us



27/12

As general update, Tiktok follow mostly speed under 500/day, and not run smoothly.

1469 [Own server] ★3.6 Tiktok Follows | Speed 500-1K/day | 30 days guarantee | Real looking users | Vietnam User - Speed ~200-400/day currently



26/12

We received some report that Social View HR, with Like has lower retention on last 2 week and we did some technical traffic work, it increased retention back now and you can notify the clients



25/12

1450 [Máy chủ riêng] ★4.2 Bình luận trên Facebook | Tùy chỉnh | Hầu hết tài khoản là người Việt | Trông thật với hình đại diện, bài đăng, tương tác, bình luận có kèm nhãn dán, gắn thẻ (Đọc hướng dẫn) - Dịch vụ chọn lọc



19/12

1469 - [Own server] ★3.6 Tiktok Follows | Speed 500-1K/day | 30 days guarantee | Real looking users | Vietnam User - $1.52 USD / 1000

1470 - [Own server] ★3.6 Tiktok Custom Comments | Speed 1K+/day | 30 days guarantee | Real looking users | Vietnam User - $10.127 USD / 1000

Good new Tiktok services (our Phone farm internal country base)



18/12

1453 - [Own server] ★2.6 YOUTUBE Views HR for SEO | Source: Google Search | Retention depends on video length | 500-1K/day | 30 day refill - $1.235 USD / 1000 - Good selection service



16/12

1113 ★2.4 FACEBOOK POST LIKE | 500-2K/day
894 ★2.9 FACEBOOK Post Love
895 ★2.9 FACEBOOK Post Haha
896 ★2.6 FACEBOOK Post Wow
897 ★2.8 FACEBOOK Post Care
901 ★2.9 FACEBOOK Post Sad
902 ★2.9 FACEBOOK Post Angry
1114 [Own server] ★2.4 FACEBOOK PROFILE + PAGE FOLLOW | Phone | Speed 2K-10K/day
1115 [Own server] ★2.8 FACEBOOK PAGE LIKE | Phone | Speed 1K-5K/day

All working good with completion rate in time of 90-95%, good support, you can add / enable API if needed



13/12

1114 - [Own server] ★2.4 FACEBOOK PROFILE + PAGE FOLLOW | Phone | Speed 2K-10K/day - $1.045 USD / 1000

1115 - [Own server] ★2.8 FACEBOOK PAGE LIKE | Phone | Speed 1K-5K/day - $1.14 USD / 1000

Working and completion rate around 90-95%, you can check and add APIs



12/12

Add fund through Binance USDT updates:

You can follow instruction on Add fund page by sending money and contact on chat on site for adding quickly since it will actively added by staff if detect the transaction without admin approval anymore



08/12

1196 [Own server] ★3.2 YOUTUBE SUBSCRIBERS | Faster | Speed 5K/day | 30 days guarantee

1129 [Own server] ★3.1 YOUTUBE SUBSCRIBERS | Faster | Speed 3K/day | 30 days guarantee

Speed can now reach as on the service name, as we have more server slots for these services



30/11

525 [Own server] ★2.9 YOUTUBE VIEWS + SHORTS VIEWS | Bonus Likes | 30 days refill - Natural pattern
We need more orders - PM Telegram +84832468000 for private price set on username

ID270 and 376 were temporarily disabled as of being unstable for some technical update. We will open when possible ASAP



29/11

Youtube subscriber ID1045 and 1065 now NO need video still can run



23/11

1. 1114 - [Own server] ★2.2 FACEBOOK PROFILE FOLLOW (Pages can be used) | Phone | Speed 2K-10K/day - $1.045 USD / 1000 Re-enabled, working well

2. 656 - [Partnered service] ★3.0 Twitter Follower | Less drop - Re-open BETA and working properly



20/11

ID270 watch time canceling new order as of overload. Ordered orders may have few drop recently due to this reason. We will fix in a couple days



14/11

Binance Auto Payment added



15/11

ID381 maintance and will open once problems not occur



13/11

ID381 having some delays, dropping, ... (having problems) - Do not use if you cannot wait or can endure problems
We only recommend ID881 and 270 for Youtube watch time



11/11

Cheaper Youtube watch time having a delay. We will see if solved in 24 hours
ID270 and 881 always best choice for Youtube watch time



06/11

1. We added many servers and tokens for Facebook post like services which almost no cancel issue now

2. Get used with option Manual Payment:
Beside Auto method, we have Manual methods, and you can try to do with Payment support page
Clarification of Payment support page: It is for infos and screenshot and approve by Admin, it may take fast to few hours depend on some factors, but it is reliable place, you may no need to send on Chat or Social chat platforms when already submit on the page



04/11

We forced to adjust % bonus on Perfectmoney payment due to our country policy on using it, we support only a small bonus for your paid transaction fees and further
Bonuses clearified on Add fund page



03/11

1. 1435,1436,1437,381 Youtube watch time: You can wait for more around 5-7 days and use it for API, it works but we doing some adjustment since it was in beta mode and see some drop cases, even less happen but it is better to use it in next some days
If service opening in the coming days, mean it passed beta mode
Better IDs is still 881 and 270 for Youtube watch time

2. As of high load and blockings so opening facebook post likes sometimes be cancelled, that is to prevent further problem like holding orders or complete by mistake. Otherwise IDs run OK



02/11

About Facebook post like, we noticed the issue of blocking like, may cause many order delivered without likes added in recent 3 days so we disabled temporarily server 457,886,388 and increase price of opening servers which running properly, for old issued IDs you can request refunds



02/11

We facing delivery on like issue with facebook post like services and fixing under clock, will notify here when fixed



01/11

Some Facebook orders may not as expected as of some scans



31/10

1. On site support or instant support mostly for order queries checked by staffs, do not ask too broad infos there or push unnecessary pressures, or abuse it, if so we cannot give best and fast support for some cases

2. We added few Youtube subscribers and watch time with competitive prices, you can check and add more APIs



24/10

1. Facebook post like speed is good now

2. ID1314 FREE TIKTOK VIEW may not perform well today, but may be back tomorrow. Orders will be marked as done since it is free

3. We are performing system updates for ID270, 376, 1157, and orders will be cancelled in 1-2 days



20/10

Sample news